Effective Date: 08 / May / 2025

This Privacy Policy applies to all users of the services offered by VTT Mobility Private Limited (formerly known as VTT Transport Solutions Private Limited) through its website, mobile applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, registering for an account, or clicking “I Agree,” you acknowledge and agree to the terms and conditions set forth in this Privacy Policy and expressly consent to the collection, use, processing, and disclosure of your personal information as described herein.

1. Definitions

• “VTT”, “Company”, “we”, “our”, or “us” refers to VTT Mobility Private Limited.
• “You”, “your”, or “user” refers to any individual or entity accessing or using the Platform.
• “Personal Information” means any information that identifies or relates to a specific individual and includes sensitive personal data or information (SPDI) as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We may collect the following categories of information:

1. Personal Information

• Name, email address, phone number, address
• Identity documents (if required)
• Payment and billing information
• Geolocation and travel information (for transport service users)

1. Device and Technical Information

• IP address
• Browser type, device type, and OS
• Cookies and usage logs

1. Usage Data

• Log-in/log-out timestamps
• Service preferences and history
• Communication records

3. How We Use Your Information

We use the collected information to:

• Provide, personalize, and improve our services
• Process payments and service transactions
• Send service-related notices, updates, and marketing communications
• Prevent fraud and abuse
• Comply with legal obligations and enforce our terms

You can opt out of non-essential communications at any time through your account preferences or by clicking the unsubscribe link in our emails.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may disclose your information under the following circumstances:

1. With Third-Party Service Providers

To assist in business operations like payment processing, customer support, or IT infrastructure, under strict confidentiality obligations.

1. For Legal Compliance

To respond to lawful requests by public authorities, law enforcement agencies, or courts, including to meet national security or law enforcement requirements.

1. In Case of Business Transfer

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Retention and Security

We retain your data only as long as necessary to fulfill the purpose for which it was collected, or as required by law. We implement industry-standard technical and organizational security measures, including encryption, secure servers, and access controls to protect your data from unauthorized access, disclosure, or destruction.

6. Your Rights and Choices

• Access and Correction: You may access and update your personal data at any time through your account settings.
• Withdraw Consent: As per Rule 5(7) of the IT Rules, 2011, you may withdraw consent by writing to us at the address below. This may impact your access to certain services.
• Opt-out: You may opt-out of marketing or promotional emails via the “unsubscribe” link or through profile settings.

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve services. You can manage cookie preferences through your browser settings.

8. Grievance Redressal

We are committed to addressing complaints and grievances in a timely and effective manner. In accordance with Rule 5(9) of the IT Rules, 2011, we have appointed a Grievance Officer:

Name:
Email: info@vttmobility.com

Address:  No.3, 3rd Main, Muneshwara Temple Street, Kempapura, Hebbal, Bangalore. – 24
Phone: +91 8884707677

9. Updates to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective upon posting on the Platform. We encourage you to periodically review this page for the latest information on our privacy practices.

By continuing to use our services after any update, you confirm your acceptance of the revised Privacy Policy.